Shipping policy

 

POCKHAND Shipping Policy

Welcome to POCKHAND! We’re excited to get your pocket hand console to you. Here’s everything you need to know about our shipping process:

1. Processing Your Order

  • Timeframe: We’ll prepare and dispatch your order within 1-2 business days. Orders made over the weekend or on holidays will be processed the next business day.
  • Confirmation: After placing your order, you’ll receive an email confirmation. Once your order is on its way, we’ll send you a shipping update with tracking details.

2. Shipping Costs

  • Within USA: Enjoy flat-rate shipping of $6.99 for all domestic orders. Free shipping is available on orders over $50.
  • International Shipping: Rates vary based on destination and order size. The shipping cost will be calculated at checkout. We offer standard and expedited shipping options for international orders.

3. Estimated Delivery Times

  • Domestic: Expect your order to arrive within 3-7 business days. Delivery times might vary depending on your location and chosen shipping method.
  • International: Delivery typically takes 7-21 business days. Be aware that customs procedures might add extra time to your delivery.

4. Shipping Partners

We collaborate with trusted carriers such as UPS, FedEx, DHL to ensure your order reaches you safely. You can track your shipment using the information provided in your shipping confirmation email.

5. Address Accuracy

Double-check your shipping address before finalizing your order. We are not liable for any delays or issues resulting from incorrect or incomplete addresses.

6. Tracking Your Order

Once your order has been dispatched, you’ll get a tracking number to monitor its journey. Keep an eye on your email for updates and follow your package through the carrier’s website.

7. Handling Shipping Issues

If you encounter any problems with your delivery, like delays or lost packages, reach out to us at frankstephensnoble@gmail.com. We’ll work with you to resolve any issues promptly.

8. Customs & Duties

For international shipments, please be aware that customs duties and taxes might be applied by your local authorities. These charges are the recipient’s responsibility and are not included in the shipping fee.

9. Returns & Exchanges

For information about returns or exchanges, please refer to our Returns Policy

10. Need Help?

Questions or concerns? Contact us at frankstephensnoble@gmail.com
, and we’ll be happy to assist you.

Thank you for choosing POCKHAND!